SMS Terms & Conditions

1. Program description. The Grounded messaging program consists of general conversational messaging to answer questions and provide support to customers, including appointment scheduling and confirmation, delivery scheduling, and project updates. Grounded MI LLC operates this program.

Message Types. By opting in, you agree to receive informational and customer care messages from Grounded, including appointment scheduling and confirmations, delivery scheduling, project status updates, and customer support responses. Message and data rates may apply. Message frequency may vary. On average, 10-20 messages per month.

Opt-Out Instructions. To opt out of SMS messages, reply STOP to any message. After you reply STOP, you will no longer receive SMS messages from us. To rejoin, sign up again as you did the first time.

Help Instructions. For help, reply HELP to any message or contact support at hello@grounded-mi.com or (248) 988-9626.

2. How to cancel. You can cancel the SMS service at any time. Just text STOP to the phone number from which you received messages. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. How to get help. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at hello@grounded-mi.com or (248) 988-9626.

4. Carrier liability. Carriers are not liable for delayed or undelivered messages.

5. Rates and frequency. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. Privacy. If you have any questions regarding privacy, please read our privacy policy at https://grounded-mi.com/cookie-policy.

7. Data sharing.

• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

8. Consent. By providing your phone number to Grounded and agreeing to receive text messages, you agree to receive appointment reminders, delivery and scheduling notifications, project updates, and customer support text messages from Grounded.

9. Contact. If you have questions about SMS communications from Grounded, contact us at hello@grounded-mi.com or (248) 988-9626.